Help · Returns
If something isn't quite right, you have 15 days from the date of delivery to initiate a return. Here's everything you need to know based on your location.
US orders use our Return Portal. Canadian and international orders start by email.
Used a welcome code or bundle discount? Your order is still eligible for returns and exchanges. Only sale items and accessories are final sale.
Return window
15 days
from delivery to request a return or exchange.
How you're refunded
Store credit
Every approved return is issued as store credit, and it never expires.
Handling fee
US & Canada fees include a prepaid label. International customers ship at their own cost.
Not returnable
Final sale
Sale items and all accessories, including the Audrey Sleeves.
Step 01
Every return is inspected when it arrives. To be accepted, your piece needs to meet all four of these conditions.
For hygiene reasons, we may decline returns that show signs of wear or don't meet these conditions.
Unworn, unwashed and unmarked
No marks or stains of any kind, including makeup, self-tanner, deodorant or sweat.
Tried on over your own underwear
Always try swimwear on over underwear.
Hygienic liner still attached
Please don't remove it. Returns without the liner can't be accepted.
In the original Dolce Leone bag
Return each item in its branded bag with the barcode attached.
Step 02
The process depends on where your order shipped. Find your region below.
Good to know
Full-price items bought with a discount code, like your welcome code or a promo code, aren't considered sale items. They're eligible for return or exchange under the policy above.
We're so sorry. Email us your order number and photos of the issue, and our team will make it right as quickly as possible.
Orders
Orders can't be canceled once placed.
You can cancel or change the size of a pre-order any time until it's fulfilled. Just email us as soon as possible. Once you receive the email saying your pre-order has been fulfilled, our standard return policy applies.
In the rare case we can't meet the delivery timeline, we'll let you know and give you the option to cancel. We're working hard to get every pre-order to you as soon as we can.