Frequently asked questions

Start with our size guide. Each product page also has fit notes under its product details. Still unsure? Email us at customerservice@dolceleone.com.

Many of our pieces have delicate detailing, so please handle them with care.

• After chlorine or salt water, rinse in cold water as soon as possible and lay flat to dry.
• Hand wash in cold water with a little non-bleach soap, then lay flat to dry.
• Don't iron, bleach or tumble dry. These can damage the fabric's stretch and the detailing.

If an item you love is sold out, you can sign up to be notified when it restocks directly on the product page. If you don't see the option to sign up, please email us at customerservice@dolceleone.com.

Orders are usually packed and shipped within 1-2 business days, in the order they're received. We don't ship on weekends. See our shipping policy for rates and delivery times.

Pre-orders ship 1-2 business days after they arrive at our warehouse. The expected arrival is shown on each product page.

If your order also includes in-stock items, everything ships together with your pre-order. To have in-stock items sent separately, email us at customerservice@dolceleone.com.

Once your order ships, you'll get a shipping confirmation email with your tracking number.

Orders to Canada and the US ship duty-free.

For orders to the UK, Mexico and Australia, your local customs authority may charge taxes, import duties or customs fees on arrival, and these are your responsibility. If they aren't paid, the package may be returned to us and refunded minus return shipping and any extra fees.

See our shipping policy for details, or check with your local customs office.

• US: start your request in our Return Portal.
• Canada & international: email customerservice@dolceleone.com with your order number, the item(s) you're returning and the reason.

See our return policy for the full details.

We're so sorry! Email a photo of the damaged, faulty or incorrect item to customerservice@dolceleone.com, and our team will make it right as quickly as possible.

Orders can't be canceled once placed. To change a size or your shipping address, email us as soon as possible and we'll do our best to help. Once your order has shipped, it can't be changed.

Yes, until it's fulfilled. To cancel a pre-order or change its size, email us at customerservice@dolceleone.com as soon as possible. Once you get the email saying your pre-order has been fulfilled, our standard return policy applies.

If we can't meet the delivery timeline, we'll let you know and give you the option to cancel.