Help · Shipping

Shipping

Every order is packed and shipped within 1-2 business days. Here’s everything you need to know about shipping rates, delivery timelines, and what to expect before your order arrives.

See rates by country
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  1. 01Your order is packed in 1-2 business days
  2. 02Tracking information is emailed as soon as your order ships
  3. 03Your order is delivered straight to your door

Order processing

1-2 days

Please allow 1-2 business days for your order to be packed and shipped. You'll receive an email with tracking details as soon as your order is on its way!

Free standard shipping

Canada
All orders
United States
$175+ USD
UK, Mexico, Australia
$100+

International thresholds are in local currency (GBP, USD, AUD).

Express shipping

2 days

Available in Canada ($25 CAD) and the US ($25 USD).

Shipping protection

Optional

Add it at checkout for a replacement if your package is lost, stolen or damaged.

Rates

Shipping rates by country

All shipping rates are flat fees. Delivery times are estimated in business days and provided by our couriers. Please note that occasional carrier delays may occur.

Canada

StandardFreeon all orders
Delivery
4-6 business days
Express
$25 CAD · 2 business days
Always freeDuty-free

United States

Standard$10 USDon orders under $175 USD
Delivery
4-6 business days
Express
$25 USD · 2 business days
Free over $175 USDDuty-free

Mexico

Standard$10 USDon orders under $100 USD
Delivery
4-20 business days
Free over $100 USD

United Kingdom

Standard£12 GBPon orders under £100 GBP
Delivery
5-10 business days
Free over £100 GBP

Australia

Standard$20 AUDon orders under $100 AUD
Delivery
11-15 business days
Free over $100 AUD

Lost, stolen or damaged

Shipping protection

Shipping Protection is optional and can be added at checkout. Here's how it works if something goes wrong in transit.

With shipping protection

  • If your package is confirmed lost, stolen or damaged, we'll send a replacement order.
  • Submit your request within 30 days of the carrier marking it delivered.
  • Coverage is for replacement items only. Refunds aren't issued.

Without shipping protection

We aren't responsible for packages lost, stolen or damaged in transit. Please contact the carrier as soon as possible to start a claim.

International orders

Duties & customs

Orders to Canada and the US always ship duty-free. The points below apply to orders shipping to the UK, Mexico and Australia.

Not sure what you'll be charged? Check with your local customs office before ordering.

  1. Duties and taxes are paid by you

    Your local customs authority may charge taxes, import duties or customs fees on delivery.

  2. We can't estimate them

    Charges vary by country, so we're unable to tell you the amount in advance.

  3. Customs can cause delays

    We aren't responsible for delays or extra costs from customs processing.

  4. If charges aren't paid

    The package may be returned to us. You'll be refunded the order cost, minus return shipping and any extra shipping fees.

Questions about your order?

Our team is happy to help with tracking or anything else about your delivery.

Contact us

Good to know

Before your order arrives

Double-check your address

Please make sure your shipping details are correct. We are not responsible for packages shipped to incorrect or incomplete addresses, and any additional fees incurred will be the customer's responsibility.

Marked as delivered but missing?

Once the carrier shows a package as delivered, we are not responsible if it goes missing, through theft or otherwise.

Delivery times are estimates

All delivery times come from our courier and may be affected by carrier delays.